Designated Safe Driver in Dubai

Why do you need a safe driver?

Safe transport home after a social event
Get driven to a meeting or conference
Deliver an urgent parcel within the city
Collect a friend or associate from the airport
Take the kids to school
Drive to and from the service station

Frequently Asked Questions (FAQ)

1

What is a designated safe driver?

A designated safe driver is a professional chauffeur who will drive your car to any location in Dubai. A designated driver can drive you and passengers to any location in the city. And they can also drive the car in your absence to run errands, deliver parcels, or take the car to a garage for maintenance. Having a sober driver is useful for many reasons, not least for traveling home after a social event. But there are many other benefits, such as dropping off kids at school and picking up a friend from the airport. These are just some advantages of a safe driver service in Dubai.

2

How much does a designated driver cost?

You can hire a designated driver for AED 0.80 per minute, plus an AED 10 booking fee. This is one of the cheapest safe driver services in Dubai. Our pay-per-minute pricing structure makes it easy to keep track of the cost. A safe driver is generally more affordable and convenient than using public transport and private hire taxis. Especially if you need multiple stop offs in the city, or you require the driver to wait around (or pick you up at another location). This is why many business people and residents use our services to help them make the most out of their busy life.

3

How can I be sure your drivers are safe?

We only hire professionally trained drivers with a positive track record and extensive driving experience. It is our aim to work with only the highest calibre of drivers. Not only do we demand excellent driving ability, we also ensure our representatives have great customer service and people skills. You can be sure that whenever you need a designated driver, our service will guarantee a sober driver who arrives on time and provides fantastic service throughout the duration of the hire. All our drivers are registered with the Roads and Transport Authority (RTA) and undergo extensive checks. This includes police checks to ensure no criminal convictions.

4

Can I rate the performance of my driver?

Yes! We actively encourage you to rate your driver for the benefit of others. The smartphone application includes a feature where you can quickly rate your driver. This not only helps other users of the service, it also helps us to identify any drivers that could benefit from further training. It is our aim to ensure the best quality of service available. The rating system plays a key role in our efforts.

5

How can I track and contact my driver?

You can contact your designated driver via the user-friendly app, available for smartphones and tablet devices. This system enables you to make a booking, complete the payment, and track the location of your driver. The intuitive app makes ordering a safe driver in Dubai fast and easy. It is available on Android smartphones and tablet and Apple iOS devices (e.g. Apple iPhone and iPad).

6

What about car insurance and legal issues?

You must have fully comprehensive car insurance. This provides a full range of protection against accidents, damage, and other risk factors. Without fully comprehensive insurance, you will not be able to order a driver. Your car must also have a regular and recent maintenance record. All the safety features on the car must function correctly, including the breaks, lights, and seat belts. The car also needs to have sufficient tread on the tyres for safety and legal compliance.

7

Is your service available in cities other than Dubai?

We currently are only able to offer a designated safe driver service in Dubai. This will likely change in future as we expand our service to other cities across the UAE. In future, we may even offer safe driver services in other areas of the Middle East. Stay tuned with our news pages and follow us on social media to keep updated with our developments. When we release new locations, we will be sure to let you know first.

8

Can the driver transport me to multiple locations?

Absolutely. Since the service is charged by the minute, you have full control over how many stops you make. Just enter the details by using the app and the driver will do the rest. The driver will also be happy to wait for a period of time if required. This is useful if you have a short appointment or need to drop off an item at an address.

9

Is it possible to cancel my booking?

We understand that plans can change suddenly and you may wish to cancel your booking. This is easy by clicking the “cancel” button in the app. If you cancel a booking more than 5 minutes after the driver has made their confirmation, you will get charged AED 10 to cover the cost of driver inconvenience and expenses.

10

How quickly can the driver be ready?

This really depends on the locality of the driver to your pickup address. In most cases, we can have a designated safe driver available within 30 minutes. Our user-friendly app makes tracking the location of your driver easy. You can see how long until pickup and then view progress once your car is on the road.

11

How long will the driver wait before pickup?

In most cases, the driver will wait on average 10 minutes before pickup. We ask that customers try as much as possible to be on time to avoid inconveniencing the driver. You will incur a cancellation charge if you cancel 5 minutes after completing the booking. If you are running late, notifying the driver first is the best course of action.

12

What times of the day are you available for hire?

At the present moment in time, since our service is relatively new, we are only operating during the hours of 4pm and 4am UAE time. This provides access to a safe and sober driver in the early evening and into the early hours of the morning. People enjoying Dubai’s night-time economy and attending parties can take advantage of our service. In future, we hope to extend availability to 24 hours a day, 7 days a week. Stay tuned for more announcements about our service offering.

13

What payment methods do you accept?

To make things as easy as possible for our customers, we accept both cash and online debit and credit card payments. The simplest way to pay is by registering your card in the app. This allows you to instantly make payments at the click of a button. And it also means you do not have to worry about cash after your journey has ended. But for people who do wish to pay by cash, our drivers will be happy to accommodate. Ensure your card details are up-to-date to avoid disruption in service.

Our newly-launched safe driver platform gives you fast access to a professional designated driver service near you. We arrange a personal chauffeur for your own vehicle — at a time and place of your choosing. Our on-demand service is charged by the minute, making it a flexible and affordable way to travel around Dubai.

Stay safe and reduce the threat of Covid-19

A designated driver is perfect for when you cannot drive yourself. It ensures safe transport and avoids the use of public transport and expensive taxi services. A safe driver in Dubai also helps to minimize the spread of Covid-19. All our drivers are regularly monitored and undertake steps to ensure maximum hygiene and safety.

Easy to understand pricing

Pricing is simple and easy to follow. We charge AED 0.80 per minute, plus a booking fee of AED 10 per booking. This makes it easy to budget and keep track of the cost. If you want to hire a designated driver in Dubai or just somebody to drive the car in your absence, read on to find out more about the benefits of a private driver.

Key advantages

  • Easy & consistent pricing - We charge a flat rate fee of AED 0.80 per minute, plus a booking fee of AED 10 per journey.
  • User-friendly smartphone app - Our app lets you quickly book a private driver in seconds. Just select a collection point and your destination. We do the rest.
  • Superb safety credentials - We strive to offer the highest levels of safety and security. This includes regular training and hygiene policies to counter Covid-19.
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