Terms & Conditions


“Ultra Prime Rent A Car LLC” maintains the https://renty.ae/ Website ("Site").
United Arab of Emirates is our country of domicile
Visa or MasterCard debit and credit cards in AED will be accepted for payment
We will not trade with or provide any services to OFAC and sanctioned countries
Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website
Cardholder must retain a copy of transaction records and Ultra Prime Rent A Car LLC policies and rules
User is responsible for maintaining the confidentiality of his account
Refunds will be done only through the Original Mode of Payment

1. Delivery and Return

The vehicle is delivered to the Renter in good overall condition and without apparent defects and any complaints as to its condition must be made to the Leas or immediately upon delivery. The Renter agrees to return it with all documents and accessories and in the same condition to the Leas or at the location and on the date designated in this agreement. The Leas or reserves the right to repossess the vehicle without demand at Renter’s expense if vehicle is used in violation of this agreement.

2. Damage, Loss, Theft etc.

In the event of damages to or loss of the vehicle or parts of it, including fire and breakage of glass, the Renter shall, irrespective of his or the driver’s fault, pay to the Leas or the amount of all resulting loss and expenses of the Leas or (including but not limited to replacement or recovery costs, repair costs, compensation for decline in value and loss of the rental fee),If the Renter or the driver violated these Standard Terms and Conditions of Rental, any legal provisions(also customs regulations or insurance regulations) as loss of revenue, the Leas or may charge a compensation corresponding to the rental charge, until the day the vehicle or a replacement vehicle will again be available to the Leas or. This liability of the Renter may be waived if renter accepts Loss Damage Waiver according to Clause 10 by placing his signature in the space “Accept” on the front page, provided that the renter complies in all other respects with the terms and conditions of this Rental Agreement.

3. Payments (Charges)

Renter shall pay any charges shown on the page or mentioned in the current tariffs.

a) Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.
b) The Cash deposit will be return after 21 working days.
c) The Customer have to pay all the expenses ( Damage, Salik, Traffic fines, Fuel) if the charges is more than 30% of deposit the customer have pay same time.

4. Indemnity

The Leas or is only responsible for loss or damage suffered by Renter or Third Parties, in connection with the renting or the rented car, where such loss or damage was caused intentionally or through gross negligence on Leasor’s part. In all other cases, the Leas or cannot accept any such liability and renter shall hold the Leas or immuned against such claims.

5. Conditions of use

The Renter is expected to look after the vehicle carefully and in particular not allow it to be used:
a) to carry persons or property for hire, except in the case of vans:
b) to propel or tow any vehicle, trailer or other object;
c) in any race, test or contest;
d) while Renter or any other driver of vehicle is under the influence of alcohol, hallucinatory drugs, narcotics, barbiturates,or any other substance impairing consciousness or ability to react:
e) in contravention of any customs, traffic or other regulations:
f) by any person other than the Renter unless such person has been designated by the Leas or provided on the front page of this agreement,
g) outside the country of rental (UAE) unless otherwise pre-authorized with written permission of the Leas or;
h) in geographical areas which have been defined by the Leas or as restricted ones.
i)No vehicle shall be driven by person less than 23 years old.
Licenses for Locals and residents should be more than One(1) year old.

6. Insurance

The Leas or provides insurance coverage for persons using vehicle with its permission (and not other-wise) in accordance with an automobile liability insurance policy which is available for inspection.

7. Accidents, Thefts

In case of an accident (with or without damage to the vehicle) and in case of any personal injuries, the police must be called to the scene of the event and Renter must insist on obtaining a “Police Report”. In case of theft of the vehicle or parts of it. Renter must report this to the police and obtain “Police Report” and forward said “Police Report” to the Leas or. Any accident or damage or lost or theft to the vehicle must be reported to the Leas or immediately. Upon request of the Leas or, an accident report must be completed. Renter must secure all data’s of all other parties well as of any witnesses in order to complete said accident report. Under no circumstances, claims by third parties must be accepted by the Renter. The Renter is obliged to assist the Leas or and / or its insurance companies in all claims or legal affairs in connection with an accident or any damage. These responsibilities of the Renter shall apply accordingly in case of theft. No repairs are to be carried out on the vehicle without the prior approval of Leas or. If the Renter violates any of these regulations, especially if no Police Report can be presented to the Leas or, even an accepted and paid LDW may not release Renter from indemnities. “It is mandatory for the renter of the vehicle to obtain a police report and if the police report/repair letter is not in a position to identify a third party, RENTY.AE reserves the right to recover the excess liability(AED 5000) from the customer”. Customers are responsible for tire damages and punctures.

8. Personal Data

The Renter acknowledges the person-related data to this rental agreement automated process. He agrees expressly that these data can be communicated to third parties, especially for credit protection purposes.

9. Governing Law & Jurisdiction

This Agreement shall in all respects be governed by and be construed and interpreted and take effect in accordance with the law of the United Arab Emirates applicable to the Emirate where it is executed and the parties hereto irrevocably submit to the non-exclusive jurisdiction of the courts of such Emirate.

10. Loss Damage Waiver

By placing his initials in the space “Accept” on the front page obligation to payment of a supplementary fee in accordance with currently valid price lists, Otherwise in case of damages to or loss or theft of the vehicle or parts of it, Renter assumes the obligation to payment of a supplementary fee in accordance with currently valid price lists. Otherwise in case of damages to or loss or theft of the vehicle or parts of it, Renter shall be liable in accordance with Clause 2 of these Standard Terms and Conditions of Rental. The Loss Damage Waiver does not exempt from liability in case of gross negligence or deliberate contraven-tion of the rental conditions, legal regulations or insurance conditions

11.Personal Accident Coverage

By placing his initials in the space “PAC” on the front page, Renter agrees to pay an additional fee as per valid price lists, hereby, Renter acquires a personal accident coverage shown as per valid price lists.

12. Language

In the event of conflict between the text of this Agreement in the English language and the text of this Agreement in the Arabic language or any other Arabic translation and any competent court determining that such Arabic text or translation shall prevail, it is agreed the English text of this Agreement shall nevertheless be used to assist in any interpretation.

13. Cancelation Policy - Refunds

a) If the customer cancels the reservation 7 days or more before the trip, 100% of the rental price will be refund.
b) If the customer cancels the booking 3-7 days before the trip, 90% of the rental price will be refund.
c) If the customer cancels the booking 1-3 days before the trip, 50% of the rental price will be refund.
d) If the client cancels less than 24 hours before the trip, he returns 0% of the rental price.

14. Extra Charged

For Abu Dhabi impounding fine wil be charged 500 Dirhams.

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