Terms & Conditions

INSURANCE

COMPREHENSIVE INSURANCE

ACCIDENT NOT AT FAULT: In case of accident and the renter is not at fault, the excess liability would be zero.

ACCIDENT AT FAULT: In case of accident and the renter is at fault, the excess liability would be AED 1500.

UNKNOWN DAMAGE:  In case of accident / damage is unknown, the excess liability would be AED 1500.

COLLISION DAMAGE WAIVER (CDW)

ACCIDENT NOT AT FAULT: In case of accident and the renter is not at fault, the excess liability would be zero.

ACCIDENT AT FAULT: In case of accident and the renter is at fault, the excess liability would be zero.

UNKNOWN DAMAGE: In case of accident / damage is unknown, the excess liability would be zero.

**NOTE: Please note that Police Report is mandatory in any type of accident mentioned above. Otherwise, the insurance will be voided and the actual cost of damage will be charged to the renter.                                                                         

ANCILLARY CHARGES

Toll Road ( Salik ) : 5 AED per crossing ( applicable in Dubai only )

Refueling:        2.30 per Liter refueling charges applicable

Traffic Offenses / Parking Fines:        50 AED/- service charges applicable

Airport Parking Fee:    As determined by the Airport location

Additional Driver:        AED 60/- (One Time Charge)

GPS:     AED30/- Daily, AED120/- Weekly, AED250/- Monthly**AED850/- applicable charge for lost GPS

                                                                                     

DELIVERY & COLLECTION CHARGES

Delivery:          Free for Monthly rentals

Collection:       Free for Monthly rentals

Delivery and Collection: AED60/- daily and weekly rentals (within Dubai only). Otherwise, AED150 Del Fee                                                           

MILEAGE CHARGES

Mileage allowance (30 day rentals):  Unlimited for Monthly Rentals                                                                      

PAYMENT TERMS

Valid Credit Card is mandatory for security blocking at the start of the rental. The security blocking may be used to cover any additional charges at the end of the rental. E.g. fuel, rental period extension, accident or damage charges, toll road crossing (Salik) and traffic fines.                                                                         

ADDITIONAL COMMENTS

* Traffic Offenses / Parking Fines are the responsibility of the driver.   Supplier shall provide driver details to the relevant agencies upon notification of offence.

DRIVER QUALIFICATION

  • Drivers are required to present their original passports as a form of identification.                                                                                    
  • All national licenses must be valid and held for a minimum period of six months.                                                
  • All drivers on visit or transit visa must produce their original national and international license.                                                                        
  • Only visitors from the bellow countries are allowed to drive with their national driving license                                                

UK

USA

France

Japan

Belgium

Holland

Switzerland

Denmark

Germany

Italy

Sweden

Greece

Austria

Ireland

Spain

Norway

Turkey

Canada

Poland

Korea

Finland

South Africa

Australia

New Zealand

Romania

     

                                                 

  • Visitors from Republic of Korea, Japan, Turkey and Greece are requested to have a translation of their license approved by the Council or Embassy. However we do recommend that an international license be obtained.
  • GCC National licenses are acceptable if drivers are holding a GCC passport. GCC countries are as follows: Oman, Saudi Arabia, Qatar, Bahrain, Kuwait and United Arab Emirates.
  • Expatriates holding a GCC license are acceptable provided that the driver must have a current residence visa for the GCC country that has issued the license.            
  • In the case of expatriates in possession of a residence visa, a UAE driver’s license must be presented. If the UAE license is less than six months, a home country license should be produced together with the UAE license.           
  • Drivers from other countries must have a valid International license plus their own National license.  
  • For additional drivers the above points apply as the main driver.  

AGE RESTRICTION

  • Minimum age is 25 years

INSURANCE COVER

  • Insurance covers use in U.A.E. only
  • Vehicles are covered with comprehensive insurance as per the UAE laws. A police report must be obtained at all times in the event of an accident or damage.  If the renter fails to produce a valid police report to the Supplier, all charges incurred will be the responsibility of the client, even if CDW has been taken.  No replacement vehicle will be supplied and rental charges will continue until a police report is received along with any other relevant documents.                         
  • In case of an accident and/or damage, the client is required to pay excess liability if CDW is not taken. A valid Police report is also required.
  • Insurance Excess liability is as per the Insurance Policy plus an administration fee of AED 500
  • In the event of theft of a rented vehicle, the police must be notified immediately; otherwise cover would be rendered void.

RESTRICTIONS

  • Punctures, tyre damage, wheel caps, aerials and windscreens are not covered by insurance, even after paying CDW unless the damage is caused as a result of an accident and the client has obtained a valid police report.
  • Off-road driving renders the insurance invalid even after paying CDW.
  • Loss or damage to personal items is not covered under the terms of the insurance.
  • Driving under the influence of alcohol or drugs renders the insurance invalid. N.B. Alcohol limit is ZERO.

 

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